Terms of service
Welcome to By My Side Bracelets. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before making a purchase or using our services. If you do not agree to these terms, please refrain from using our website.
1. General Information
1.1 By My Side Bracelets is a business dedicated to crafting custom memorial jewellery.
1.2 These Terms of Service apply to all visitors, customers, and users of the website.
2. Products and Services
2.1 All products on our website are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
2.2 Our bracelets are custom-made based on your specifications. Please ensure all details, including sizing and engraving text, are accurate before placing your order.
3. Pricing and Payment
3.1 Prices for our products are listed in Australian dollars (AUD) and are subject to change without notice.
3.2 Payment must be made in full at the time of purchase. We accept major credit cards, PayPal, and other secure payment methods available at checkout.
4. Order Processing and Shipping
4.1 Orders are processed within the timeline indicated on the product page. Custom orders may take longer due to their personalised nature.
4.2 Shipping times are estimates and may vary based on your location and external factors beyond our control.
4.3 You are responsible for providing accurate shipping information. We are not liable for orders delayed or lost due to incorrect address details.
5. Returns, Refunds, and Cancellations
5.1 Due to the personalised nature of our products, custom-made items are non-returnable unless they arrive damaged or defective.
5.2 Refunds, returns, and cancellations are governed by our Return & Refund Policy, available here.
6. Intellectual Property
6.1 All content on this website, including text, images, designs, and logos, is the property of By My Side Bracelets and is protected by intellectual property laws.
6.2 You may not reproduce, distribute, or exploit any part of our website without prior written permission.
7. Limitation of Liability
7.1 By My Side Bracelets is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.
7.2 Our liability is limited to the amount paid for the product in question.
8. Privacy Policy
8.1 Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.
9. Changes to Terms of Service
9.1 We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting. It is your responsibility to review these terms periodically.
10. Governing Law
10.1 These Terms of Service are governed by the laws of Australia. Any disputes arising under these terms will be resolved in accordance with Australian law.
11. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: ByMySideBracelets@gmail.com