Shipping policy
Thank you for visiting and shopping at By My Side Bracelets. Below is an overview of our shipping policy to ensure a smooth and transparent experience.
1. Order Processing Time
- All orders are processed within 3-5 business days for ready-to-ship items.
- For custom or personalised orders, please allow 7-14 business days for processing, as each piece is handcrafted with care and attention to detail.
- Orders are not processed or shipped on weekends or public holidays.
If we experience delays due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods and Delivery Times
We partner with trusted carriers to deliver your orders securely and on time. The available shipping options and estimated delivery times are:
- Standard Shipping (Domestic): 3–7 business days.
- Express Shipping (Domestic): 1–3 business days.
- International Shipping: 7–21 business days, depending on the destination.
Note: Delivery times are estimates and may vary due to customs clearance, carrier delays, or other external factors.
3. Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order, your chosen shipping method, and the delivery address.
- Free standard shipping is available for domestic orders over £100.
- International orders do not qualify for free shipping at this time.
4. Order Tracking
Once your order has been shipped, you will receive an email notification with your tracking number. Use this number to track your package online with the designated carrier.
If you do not receive a tracking email within the stated processing time, please contact us at ByMySideBracelets@gmail.com.
5. International Shipping Information
For international orders, please note the following:
- Customs duties, taxes, and fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our shipping fees.
- Customs processing may cause delays, which are outside our control.
6. Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address due to customer error. If you notice an error in your address, contact us immediately at ByMySideBracelets@gmail.com.
7. Lost or Damaged Packages
We take care to ensure your order is safely packaged and shipped. However:
- If your order is lost in transit, please contact us so we can assist in resolving the issue.
- If your package arrives damaged, please email us within 48 hours of delivery with photos of the damage so we can assess and resolve the situation.
8. Returns and Exchanges
Shipping costs for returns or exchanges are the responsibility of the customer unless the item was damaged or defective upon arrival. Please review our Return & Refund Policy for more details.
9. Contact Us
If you have any questions about our shipping policy or need assistance, please contact us at:
Email: ByMySideBracelets@gmail.com
Thank you for choosing By My Side Bracelets. We’re honoured to create meaningful keepsakes for you and your loved ones.